Agents! Agents! Agents! It is like the more we say it, more of them come out! Especially in Sales, we have seen an exponential increase not only in agents but also features. Which is fantastic for us Dynamics 365 geeks! Before we get to the heart of this blog post… A short recap of the cool agents available, with some still in preview: Sales Research Agent : (Backed by our old friend Project Sophia) Answers complex questions about our CRM data using natural language and generates insights...

Let’s get agentic AI to do more things for us, they said. It will all be easier, they said. Well, after watching another Parks and Recreation episode, I truly wanted to put this to the test by solving for the perennial CRM problem; delegation and task assignment. To be perfectly honest, this is a challenge in many business scenarios. Or even personal life! Tasks arise in our head, in a meeting, on the way to work, during a conversation, you name it. Being on the go is always the name of the...

Some people wrestle with darkness, not me. I love shadows.  Especially Copilot Studio data related ones. Whilst being obsessed with...